Strategic Direction 3 – Quality & Patient Experience In-Depth 2025-2030

At a glance

Health care at its best is excellent, compassionate and continually improving.

For our patients, we will exceed care expectations by delivering compassionate patient experiences and achieving the best care outcomes. This commitment is the foundation of Strategic Direction 3 (SD3) – Quality & Patient Experience in Invent 2030, Sunnybrook’s Strategic Plan. This commitment unites everyone who works at Sunnybrook. It is what our patients and families expect from us. Our determination to strengthen this commitment is what has inspired SD3 In-Depth, a closer look at how we approach and measure quality and patient experience at Sunnybrook.

To translate this approach into action, we organize our quality and patient experience priorities and initiatives around the six domains of health-care quality. Defined by the Institute of Medicine, this framework focuses on ensuring care is consistently Safe, Patient-Centred, Timely, Efficient, Equitable and Effective.